dealing with support

It is quite a long time I did shot the pianist in my blog… probably patience and perseverance are better than aggressive behavior, but today I have been transfixed by an answer from metalink.

Sometimes the issues I submit are a bit exotic but there it was a join with one view using one function and dual returning wrong results. Reproducible at will on any db and below.

After 2 weeks the helpful engineer told me it is fixed with patch 6471020 and in 11g. I asked if he tried it but he said no. As the patch is not available on my platform I asked if could try it but then he came back with an amazing workaround he became from an ARE (advanced resolution engineer) :

Remove the function from the view.



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