dealing with support
It is quite a long time I did shot the pianist in my blog… probably patience and perseverance are better than aggressive behavior, but today I have been transfixed by an answer from metalink.
Sometimes the issues I submit are a bit exotic but there it was a join with one view using one function and dual returning wrong results. Reproducible at will on any db 10.2.0.4 and below.
After 2 weeks the helpful engineer told me it is fixed with patch 6471020 and in 11g. I asked if he tried it but he said no. As the patch is not available on my platform I asked if could try it but then he came back with an amazing workaround he became from an ARE (advanced resolution engineer) :
Remove the function from the view.
Unreal
areuh ?
Well, did it resolve your issue?
Remove the function from the view…
What is issue? … and can resolved?
Hahaha! Almost, but not quite, as good as “Shut down and restart”.
Still, he was at least helpfully unhelpful!
Almost as good as ‘please run the product on solaris instead of IBM AIX’ workaround
In the meantime I learnt that you do not “hurl” in English as you “hurle” in French, but you scream
Dealing with Oracle support this week is reminiscent of a science fiction story I once read.
It was called “I Have No Mouth And I Must Scream.”
It was about a malevolent Earth-sized computer that keeps people alive while torturing them.
I think it should be retitled “MOS.” Or maybe MOS should be retitled IHNMAIMS.”
@Laurent Schneider
Ah, the joys of second languages.
third actually
Hi Laurent,
I am an OCM myself and recognize your experience very much.
When this happens I usually phone our Dutch Oracle Support number and request a manager escalation.
Most of the time that helps.
Sometimes I even request an engineer which has more skills.
Regards